RETURNS & REFUNDS POLICY

Returns & Refunds Policy

To give you complete peace of mind when shopping with us, we guarantee to refund any item you are not totally happy with, if returned in accordance with our Returns & Refunds Policy.

Please make sure your delivery address is correct and completed in full before submitting your order. An address error is not covered by our Returns Policy.

Returns
Please note, we are happy to assist you with any queries about your order within 90 days from the date when the order is sent.
Should you wish to return purchased goods for any reason, you need to contact us first by phone or e-mail to confirm your return, within 14 days of receipt of your order. Any goods sent back without prior consent from Barneys Farm USA will be sent back at your cost. Returned goods must be new, unused and in their original packaging.

Once you have confirmed your return with us, please send the items to our postal address. All returns are the responsibility of the customer until they reach us.
The goods should be sent back with a tracked delivery service as we will not be responsible for returns lost in the post.
Once the order has been returned to us and we are happy with the condition of the return, please allow 5 working days for us to process the refund.

Damaged Goods
In the unlikely event that an item is found to be damaged, you may send it back for a replacement or refund. Please contact us within 14 days of receipt of your order. We will need a written description of any damage your package has sustained, accompanied with a photo of any damage. If approved, you can then return the goods as per our returns policy above.
We will refund any postage costs incurred when returning items back to us. Items should only be returned using a tracked delivery service. 
Your replacement goods will be shipped (or your payment will be refunded) within 5 working days of receipt of your return.

Refunds
We will refund the cost of returned goods. Shipping costs are non-refundable.
We do not refund the cost of returning the goods, except for returning faulty or damaged goods.
Refunds will be made by crediting your card. Refunds will be made within 5 days of receipt of your return.